Remote Working Platform: The Next Future of Businesses

As we know that today, remote working solutions have become the lifeline of every business. And it should be, after the outbreak of COVID 19. Many countries have closed their borders to reduce the impact of coronavirus, due to which businesses can be affected. The Coronavirus pandemic has forced many enterprises to use work from home strategy to maintain their business productivity.

Previously, businesses such as SMBs and startups did not emphasize their employees for remote working. They completely ignored remote working ideas before the COVID 19 situation. But after the lock down in many countries, Companies want to continue their work. Hence, communications technology has advanced to the point where some businesses can start their work from home with the help of remote working platforms.

remote working platform

Currently remote working solutions are highly in demand. Thanks to unified communications (UC) technology, It’s collaboration feature enables employees and management to easily communicate with each other and share information in real-time, no matter where you are. UC has given exposure to enterprises of all sizes across the world. And, it seems that remote work concepts will be the future of businesses. Let’s understand why people are preferring the concept of working from home:

Flexible Lifestyle: The most popular advantage of a remote working platform is that it gives you a flexible lifestyle. And, that allows you to spend more time with your family. You can also easily manage your time between work, hobbies, travel, family, and kids.

Familiar with remote working platforms: We are living in a new era of hyper mobility. And as per PWC, 64% of millennials like to prefer the opportunity to work from home. Today remote working solutions are very familiar among freelancers such as graphic designers, web developers, digital marketing experts, bloggers and content writers. They just require a high internet speed. 

More Focused on Work: Innovation does not just happen only in meeting rooms. But, if you are working from home, then you are more focused towards your work. It will encourage you to think better and effective.

Health Benefits: It’s less stressful if used in a disciplined manner. You can enjoy a healthy lifestyle with the freedom that comes with remote work. Healthy eating and exercise can be a part of routine life.

The way we are moving towards the future. It seems that soon the remote working platform will gain more popularity. I feel the above given information has enough potential to prove you that remote working can be the future of many businesses.

Source: Medium.com

How Can Your Business Overcome From COVID19 Affect?

As we know coronavirus is spreading globally at a rapid rate. It has been reported by media such as newspapers, TV, radios that most of the established brands, SMBs, and startups industries are being affected by COVID19 across the world. And in India, many non-IT organizations have no clue about the situation, how the Covid-19 pandemic will affect the business. The way it is increasing, it looks like Indian enterprises especially non-IT SMBs and Startups will struggle to deal with COVID19 circumstances.

Globally, many organizations have adopted work from home or remote working concepts to avoid this situation. But, as per Gartner report, In India, 54% of organizations do not have sufficient technology and resources that can help them to overcome this situation. But still, there is a way for companies that remote working ideas will reduce the coronavirus’s effect on business productivity.

Let me tell you that remote working technology is a part of unified communications as a service (UCaaS). It’s not very expensive, any type of business whether a brand, SMBs or Startups can choose the unified communications based technology. This technology has powerful features that enable users to work from anywhere at any time. It helps enterprises to collaborate with employees of various departments, with customers in an effective and efficient manner.

If you have used a unified communication solution, COVID 19 will have less impact on your business. It has multiple features that can centralize your business communication in a hub easily. Let understand its features more deeply:

Audio Conferencing Feature: Its objective is to enhance business communication and collaboration between enterprises, employees and customers. The automation software enables two or more users located in different places to collaborate and communicate.

Video/Web Conferencing: Video conferencing is a modern technology that SMBs and startups can use to increase business efficiency. It will allow companies to make video and audio call transmission in real-time that will improve business communications and collaboration simultaneously. It will also help organizations to minimize the traveling cost of employees.

Instant Messaging For Business: Unified Communication allows users to send and receive text messages without delay through online chats just like WhatsApp, Google Hangout, Facebook Messenger. It will reduce the communication gap between team members and improve business productivity.

File-Sharing: UCaaS based software also has file-sharing capabilities. It allows users to send and receive files anywhere. Flexibility to send files in any format such as .doc, .pdf, etc. makes it more impressive. When you send a file, it will convert your file into an encrypted code that makes your information more secure.

Many organizations have taken several measures to tackle the COVID19 situation. But, in my opinion, remote working is an appropriate way to run a business smoothly and keep your business away from the effect of the coronavirus epidemic.

Source: LinkedIn.com

Why Do You Need A Voice Broadcasting Service?

As we know in the early 90s, people were unaware of the voice broadcasting service, and most enterprises often associated it with spam. This is why voice broadcasting solutions were not as popular. Hence, SMBs and Startups were using SMS marketing, Email Marketing, and Manual calling to target their potential customers. But the voice broadcasting is a versatile method to send a pre-recorded voice messages to a large number of the group without any delay.

Today, many private organizations and political parties are using voice broadcasting services to connect with a large audience through voice broadcasting campaigns. It helps them to make sales, companies internal team briefing, publicize information, collecting feedback and so on.

Here are some sectors where voice broadcasting service is in high demand:

  • In a Government Sector
  • Political Parties are using
  • In Education Sector such as school and university
  • SMBs and Startups Businesses

If you are a startup type of organization, you are wondering how a voice broadcasting solutions can be effective for business. Here are the benefits:

– Appointment Purpose: It’s a cost-effective way when in businesses time-based activities are crucial such as to fix the appointment with the clients or customers. It helps businesses to notify about the schedules. Many organizations can use it to deliver reminders to customers and clients.

– Emergency Broadcast: In some cases, businesses require to send a quick notification to their employees or clients effectively. In these kinds of scenarios, voice broadcasting service is the best way to send a voice message to a large group of people without facing any delay.

– For Political Use: During the voting season, political parties prefer voice broadcasting service to remind their parties members about the important dates and internal briefing. It’s a convenient and affordable strategy for political parties to increase followers and attract people to vote for their political party.

– Survey and Feedback Purpose: It’s a common thing that every industry does. Voice broadcasting solution allows enterprises to send a survey and provides the choice for recipients to speak to a live representative, get perfect insight.

– Promote Special Offers: Automated call feature enables SMBs and Startups to promote their best offers, coupons, discounts to the customers.

I hope the above brief information about voice broadcasting service can help you to improve business productivity. If you’re unable to choose a voice broadcasting service provider in India, I can suggest a company name “CloudConnect”. With the help of a business process integration strategy, they transformed many SMBs and Startups’ business operations. And, Voice broadcasting is the best example of it.

Source: Medium.com

Top 5 Companies Who Encourage Remote Working To Prevent COVID19 Outrage

As we know COVID19 is a deadly virus that spreading rapidly in many countries and thousands of innocent people have been died by this virus. Because of COVID19, People are taking care of their family members and reduced social gatherings. Therefore, it’s affecting the business productivity of many SMBs and startups. Keeping this in mind, many organisations across the world have taken the necessary steps to run their business smoothly in an efficient and effective way despite the corona virus threat. Because of the threat, Private enterprises have started work from home and adopted cloud-based unified communications solutions. This technology allows employees to work from anywhere at any time with the help of a remote working platform. It’s the best solution for SMBs and Startups to reduce COVID 19 effect and avoid falling sick.

Let’s take a look at those top 5 Companies who initiate in the remote working concept: 

Microsoft

Mostly, people are familiar with the Microsoft company. They are one of the leading tech organisation that offers office productivity applications. It has both international and domestic clients. Currently preferring work from home concepts because of the Corona virus outbreak. 

CloudConnect

India’s first Business to Business DOT-licensed Virtual Network Operator (VNO). They provide business communications solutions to SMEs, Startups, and brands. They also allow its employees to work from home to avoid COVID19 risks. 

Tencent

It’s one of the reputed companies in the video game world and located in china. They asked their employee’s in Mainland China to work from home. It will help the user to simplify and personalise customer interaction. Read More: Apsense.com

Role of Toll Free Number Service in Business

Toll free number service can play an important role in any business productivity. Some startup businesses have different opinions on toll-free numbers, such as it is made only for SMEs and established brands. But, Let me tell you that it does not matter if you are running a small or big business. If you have not yet taken a toll-free number service, then you are making a mistake. And, mistakes can easily ruin any business. 

As business evolves, the customer call flow will also increase. And, we know that meeting the needs of customers is always a high priority for any business. Therefore, having a cloud-based toll free number will prove you valuable. It can help you to resolve your customer issues easily when they face any problem related to services or products.

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Thanks to technological advancement, services that are cloud-based such as cloud telephony, click to call, PBX on Cloud, Voice broadcasting, toll-free number and so on has greatly impacted customer services. And, toll-free numbers have proved to be a big hit in the business world. Let’s discuss its benefits in more details: 

– Enhance Customer Experience: Have you ever called the customer support center for product or service related queries? if yes! Then you too must have experienced that most of your questions were not answered. I know that customers get disappointed when the right solution is not given. But cloud-based toll free number service enhances customer service and allows users to connect with the concerned department after dialing a few keys. It’s the most convenient way for users to reach the customer support center and get their queries answered.

– Credibility & Portability: Toll-Free number is a perfect solution for enterprises of all sizes, especially for SMEs and Startups. It provides reliability to your business and improves business reputation in the market. It also enables users to access the company’s customer support center from anywhere without spending money.

– Best Tool for Marketing: With the help of a cloud-based toll free number, enterprises can use it for marketing purposes. Actually, it will work as a marketing tool and enables you to create multiple extensions through which you can easily track your marketing campaigns.

– Business Presence: Both local and national callers can easily reach you. But for international purposes, there may be some restrictions in using toll free number. It may cause you to pay an extra charge but available for international markets. Suppose you have a service-based business or an online store that has a national and international presence, Therefore it is necessary to have a toll free number.

– Cost-Effective: It’s a free service offered by the businesses to its customers. A cloud-based toll-free number system requires the hassle-free set up at a very low price. It’s a perfect solution for all types of organizations.

– Easy To Remember: Mostly, toll-free numbers start from 1800 or 0800. Therefore, it is easy to remember these types of phone numbers. It gives customers the opportunity to make more calls so that more sales can be generated.

As a blogger, I feel having a toll free number service is crucial for any business in a competitive market. It attracts your customer’s attention. Businesses such as SMBs and Startups can take toll free numbers and enhance the customer experience. Source: LinkedIn.com

Why Hosted IVR Useful for Business?

In a competitive marketplace customer satisfaction always matters for business. And, bad customer experience ruins the business’s brand value. It does not matter if you are an SMB or startup and deal with B2B or B2C services. As an organization, the important thing is to provide better customer support and succeed quickly. For this reason, businesses must apply business process integration concepts with the best available technology such as Hosted IVR Solution. But many enterprises are still using traditional telephony systems, which means they are spending a lot of money on their infrastructure. Therefore, a hosted IVR system can be a better option to avoid expenses and deliver outstanding customer support services.

However, in the past, the IVR concept was not so popular, but due to technological advancement, businesses would like to make Hosted IVR as their first choice. But before that, you need to understand the meaning of the Hosted IVR system. The word “IVR” stands for “Interactive Voice Responses” an automated voice system whose work is to allow interaction with the callers and computerized voice system that assist them. Due to technological transformation, some IVR systems are so advanced that they operate on voice recognition and interact with the customer through a voice response instead of a dial pad response.

Let’s discuss more in detail that how hosted IVR solutions can be beneficial for business:

Personalize Your Customer Support: You can personalize the IVR system according to business requirements. So that your customers can be greeted effectively which helps businesses to build strong and healthy relationships with customers for the long term.

Enhances Quality Service: We know that if customer issues are not resolved on time, it affects the business. However, companies want customer problems to be resolved in the first conversation. In such situations, the Hosted IVR solution is very useful. It allows your customers to connect with the desired department so that their problems can be solved in the very first attempt. It also ensures that your customers get the correct solution quickly. Know more: Medium.com

How Can UCaaS Solution Benefit Education Industry?

UCaaS based solution is pearless, It is also known as Unified Communications as a Service. It simplifies and consolidates business communication systems, allows users to manage telephones extensions with the help of cloud technology. UCaaS solution is a cloud-based model that consists of various communication products. While adopting Unified Communications Services you have to customize UCaaS products according to the requirements of the business. It does not matter whether you belong to the eCommerce, hospitality, entertainment, education industry and so on.

If you have noticed that today unified communications steadily improving the education sector and taking it to a whole new level. Whether it’s with cloud telephony services, audio/video conferencing or voice broadcasting solutions, etc. today’s higher education depends upon UCaaS communication technology to pleased users’ expectations. UCaaS users receive a software application that can be customized as per their business requirements. UCaaS features enable you to help elementary schools, private colleges or government institutes. Here are basic tools that make unified communication and collaboration popular:

– Audio and Video Conferencing solution

– Instant Messaging Such as Text Messages, Emails, and Voicemail

– Cloud PBX feature on Smartphones

– Its application to transform business communication process

If you have not adopted it yet, it is time to consider it because the UCaaS solution ensures the flow of information between education institutes, students and parents. Here is the reason that how UCaaS based solutions can improve general communication issues in the education sector:

Notify About Student’s Absence: As we know, Attendances are important for students. UCaaS based service allows parents to send instant messages and notify the education institute about the student’s absence with a reason. It is most convenient for parents to convey their messages without visiting the premises… Know More: Medium.com