How did the Cloud Telephony System Begin?

Before I begin with the cloud telephony system, I would like to start with the “telephone” which was invented by “Alexander Bell” a few decades ago. The telephone device is used to transfer sound and electrical waves from one phone system to another. The telephone has two major parts called a microphone and speaker. In the beginning, some phone system requires a telephone operator that connects calls between users. Slowly, but it became popular and people used the telephone for business purposes to communicate with the customers to increase business productivity.

As Technology transform, so does the telephony system. Now, these days Cloud telephony is getting popularity in the business world. Many marketing analysts believe that cloud telephony solutions are the new face of the telephone system. It’s a wonderful opportunity for small and startup businesses to adopt cloud telephony services for lead generation and customer engagement. But you need to understand the concept of cloud telephony.

The Cloud Telephony requires a business communications app that was managed and hosted by service providers. It requires servers, switching, routing systems, SIP trunk, etc. to manage all types of inbound and outbound calls. It’s the best option to replace a traditional PBX system. Cloud-based business PBX system gives you entire business call-related insights into one app that allows enterprises to monitor calls more easily and effectively…Read more; Source: Medium.com

Facts About Unified Communications & Collaboration

The term Unified Communications (UC) is a group of technical communication tools that help enterprise’s management and employees to collaborate and effectively exchange ideas. It’s not necessarily that unified communications and collaboration is a single product. Rather unified communications is a set of products that gives a unified user interface and user experience across multiple devices such as smartphones, laptops, and media types.

The scope of unified communication is vast and its interactive system has multiple features. With the help of unified communications and collaboration applications, users can access real-time unified messaging that includes emails/voice emails, audio/video conferencing, instant messaging, fax and so on. UC solution is a perfect match for marketing when it’s a matter of business ROI. However, many marketing experts are hoping that between 2019-2026, private companies, especially SMBs and startups are going to adopt this technology.

An ideal UC application smooths the business workflow between the management, employees, and the customers that saves both time & money. Its application provides various communication methods within the business to support multiple tasks from back-end and front-end to facilitate users:

Front-End Features:

  • Facilitates voice/video calls or voice/video conferencing
  • Text application for Instant SMS and chat

Read More; Source: https://medium.com/@clouddigital2019/facts-about-unified-communications-collaboration-c1de24e77645

Top 7 Unified Communications Service Providers

The term Unified Communications (UC) if you’ve not heard about its concept, capabilities, and features. Let me tell you that it is believed that UC has evolved from a traditional PBX communication system or business telephone system. In the business world, unified communications objective is to reduce the dependency on traditional phone system and improve the internal and external business communications of SMEs and Startups. In an era of digital, Unified communication service (UCaaS) gives your business the marketing pace in a competitive world.

Unified communications feature called collaboration has the ability to simplify the workflow and improve the performance of enterprises. So, including unified communications service is a better option to get business-oriented results. However, no matter whether you are a small, medium or a well-established brand, any organization can use this opportunity, but the important thing is to hire the best unified communications solutions providers within the budget.

Here is the list for you:

Arkadin Cloud Communications: Their head office is located in Paris and spread almost every region. They’re into unified communication solutions and delivers you comprehensive, customer-centric services to all types of businesses.

CloudConnect: CloudConnect is India’s DoT Licensed Virtual Network Operator and also known as the first and best cloud telephony service provider in India which means they’re into unified communication, video/audio conferencing and so on. To know more click here.

Why Should I Choose a Cloud Telephony Service for Business?

In the early days, the Telephone system required an operator whose job was to connect calls between users but after technological progress, now users can easily connect their calls by dialing a few numbers. The telephone, as we know it, was invented by “Alexander Graham Bell” for traditional communication purposes. Just a few decades before the cloud telephony service, traditional PBX systems were used by businesses, which was quite expensive. In previous days, SMEs and Startups required significant investment to install the Physical PBX system in various office locations. But today, cloud telephony is the most popular subject in the business world for lead generation and customer engagement.

Because of Cloud telephony, Now it possible for SMBs and Startups to analyze the voice workflows without using any Physical PBX system. Cloud telephony technology has transformed the traditional phone system to a business PBX system which has cloud based calling service. Cloud telephony service for business made it simple for private enterprises to handle and understand the telephony functionality such as make and receive calls, call transfer, click to call, audio and video conference and so on. Here are some important factors that will encourage you to adopt this technology:

Business Process Integration: With the help of cloud telephony technology, enterprises integrate everyday communications with business communication apps that increase the efficiency of the business process. As a result, business process integration enhances automation feature in the workflow and improve business productivity…Know More

Importance of Digital Voice Broadcasting System

Voice broadcasting technology has made exceptional success within a short period of time. Voice broadcasting system manages call database and allows SMEs to send pre-recorded telephone messages to many customers, subscribers, and employees at once in the company. The delivery speed of messages makes the difference between the success and failure of the digital voice broadcasting system. It’s the easiest and fastest way to communicate within the organization or externally.

After technological advancement in the telecommunication industry, The average of SME’s business pbx system calls has raised due to which digital voice broadcasting system became an important tool in the business world. Here are some important features to understands this technique:

User-Friendly Interface: Its user-friendly interface allows users to use a voice broadcasting system for broadcasting voice message campaigns followed by a step-by-step approach.

Live Call Transfer: This kind of feature can boost your business. It gives the opportunity to the recipients to connect with the agent and discuss the queries regarding the business challenges that increase lead generation chances.

Scheduling Control: Voice broadcasting solutions provide flexibility to the SMBs. It gives the option to the users to schedule automated voice broadcasting as per the business requirement. Scheduling the work means to slow down and speed up the business process.

Message Personalization: It allows users to add a personal touch to the message, whether the message or text-to-speech is pre-recorded to show the interest. It influences customer engagement and grabs the attention of the customers by mentioning their names.

Cost-Effective For SMEs & Startups: It’s a cheaper method that allows users to broadcast voice messages separately to the customers. It is used by many SMBs in an effective way to spread awareness about the business.

Fast and Secure Platform: It’s the fastest way of sharing information with customers, subscribers, and employees. Hence, provides a secure platform with proper management of phone numbers and call-lists.

Digital voice broadcasting system 

A digital voice broadcasting system can be useful for many purposes. With the help of voice broadcast, users can send important alerts, business promotion updates, and notification to customers, employees and more. Businesses make full use of it and spread brand awareness regarding newer technologies or share other useful information.

Conclusion: Voice broadcasting solutions are an effective way for businesses to stay connected with customers and keep them informed about the latest updates and developments through voicemail and cloud based instant messaging solutions.

Why Choose Virtual Phone System For Startups Businesses?

After technological advancement, the business world is becoming a more competitive place for SMBs. As an entrepreneur, you spend a lot of time, money and effort in business to fulfill your business desires. If a small and medium business wants to achieve more success in business, it is important to choose the right technology at the right time. However, It is necessary to provide excellent customer support but it depends upon the business communications system. If SMBs want to make a difference from day one, they can choose the best virtual phone system for the business which is similar to other telecommunication systems.

But before adopting a virtual PBX system, you should know its true meaning and how it can be useful for your business. Because of its name, enterprises believe that it is very expensive, but they are not. Let’s understands its meaning:

Virtual Phone System

A virtual business PBX system is cloud-based technology via which private enterprises manage and control their inbound and outbound calls, just like a traditional PBX system but virtual PBX doesn’t require any phone line. It allows enterprises to add, edit and remove team members as per business requirements. The main difference is that things are controlled on the cloud server, so there is no need to install hardware at the office location.

It plays a vital role in business growth, majorly focuses on the sales and marketing department of the enterprises. SMBs may not have realized that their quick response to customers could convert them into leads. Its outstanding features provide work flexibility to the SMBs that make the virtual phone more suitable for business productivity. To know more about the features which can help business, Let’s read:

Features of Virtual PBX Phone System
Call Transfer: Its call transfer feature allows users to transfer a connected call to another extension from your cloud phone system to a team member. Connect calls seamlessly.

Call Conference: PBX on Cloud allows users to call team members and add a third person to participate in the two-way call. Both audio and video conferencing features makes call conference more valuable.

Call Queuing: Busy in attending to other customers? A call queue feature helps companies to places incoming calls in line to be answered while users are busy with other calls.

Call Barring: This feature enables SMBs to stop receiving calls allows stopping someone from making calls from their cloud phones.

Call Forwarding: It allows users to forward or redirect incoming calls to any alternative virtual phone number to remain reachable to the clients.

Team Collaboration (Manage Team): Its collaboration feature emphasizes teamwork and enables users to manage calls in one place and tackle business challenges while away from the office.

Click-to-Call: It allow companies to strategically place on their websites an instant calling widget that allows their visitors to rapidly get in contact. Click to Call solutions considerably boost conversions and offer elevated ROI by enabling clients to connect immediately, at no additional price.

Call Recording: SMBs can record every incoming and outgoing call and monitor the employee’s performance. It helps companies to understand customers and improve with pitches, solving queries or more.

Voice Mail: The user receives voicemail when the person is unavailable or busy with another conversation so the caller can send a voice message to an email associated with your business.

Call Analytics: This feature allows SMBs to analyze the performance of team members for all types of calls such as missed calls, dialed calls and received calls. It is always great to audit performance through relevant data of a company.

On Hold Music: It allows users to engage with custom on-hold music! Which means that the call is not terminated, but until the grip is removed, non verbal communication is possible.

In my opinion, every organization has to face business challenges while attending new clients or retaining old clients. If businesses are losing clients because of your business communication system i.e traditional PBX system, it means you need to upgrade your communication system with the user-friendly especially virtual phone system for startups.

Unified Communications Solution for Businesses In India

SMBs and startups at the beginning of the business require some level of development to become self-sustainable in the market. To grow at a steady pace, organizations have to provide cost-effective and business-oriented services for better customer experiences. Hence, unified communications (UCaaS) solution is a great option for Indian businesses. If SMEs hire UCaaS Providers for unified communications services, it will help SMEs to boost their business productivity.

Unified Communications is a cloud-based technology to fulfill a business’s communications need. It transforms the business communication system and empowers the SMEs work environment with an effective digital workplace which encourages collaboration among the employees. Its cross-platform feature allows enterprises to use its services at any time, anywhere from their Virtual Phone System, Laptops and Smartphones.

Let’s know more about the features of unified communication and collaboration solutions that have improved many business productivity:

Unified Communications Allows Flexibility

A cloud-based calling service of a unified communications system helps SMBs to make audio or video calls and receive calls in a few clicks. Its web conferencing feature allows employees to work from anywhere and connect with customers remotely that reduce the traveling cost.

Control on Calls

It enables enterprises to manage calls and control the call flow. UCaaS also allows SMBs to record the calls and track down missed calls, dialed calls which give complete information on every call.

Real-Time Access

It offers real-time access to the users to use phone communications, data sharing and conferencing features which enhance efficiency and productivity of small, medium and large enterprises.

Reliability

Reliability relies on the availability of unified communications services that enhance the reputation of a cloud-based phone system for small businesses and again the user’s confidence in its services. Apart from software problems, users need to install a business communication app and have the good internet speed to use its features.

Security and Advanced Functionality

As UCaaS technology has become more accessible to the users through the Internet, the security concern has increased. But to overcome security issues, SMEs need to update the latest version of their software application to fix bugs. Its advanced functionality allows users to turn off unused service to improve the performance of the app.

However, a unified communications and collaboration solution is suitable for all types of business. It enables organizations to respond faster in a competitive environment that enhances the possibility of quick problem-solving. So, choosing Unified Communications Providers to improve business growth is a better choice.