In the early days, the Telephone system required an operator whose job was to connect calls between users but after technological progress, now users can easily connect their calls by dialing a few numbers. The telephone, as we know it, was invented by “Alexander Graham Bell” for traditional communication purposes. Just a few decades before the cloud telephony service, traditional PBX systems were used by businesses, which was quite expensive. In previous days, SMEs and Startups required significant investment to install the Physical PBX system in various office locations. But today, cloud telephony is the most popular subject in the business world for lead generation and customer engagement.
Because of Cloud telephony, Now it possible for SMBs and Startups to analyze the voice workflows without using any Physical PBX system. Cloud telephony technology has transformed the traditional phone system to a business PBX system which has cloud based calling service. Cloud telephony service for business made it simple for private enterprises to handle and understand the telephony functionality such as make and receive calls, call transfer, click to call, audio and video conference and so on. Here are some important factors that will encourage you to adopt this technology:
Business Process Integration: With the help of cloud telephony technology, enterprises integrate everyday communications with business communication apps that increase the efficiency of the business process. As a result, business process integration enhances automation feature in the workflow and improve business productivity…Know More