According to recent studies, cloud telephony technology has gained popularity, due to which cloud telephony service providers have benefited from it. With the help of Cloud Telephony Technology, they are vanishing the SME’s complex infrastructure setup of telephone to smoothen day-to-day business communication. But for them managing and maintaining their own services or brand reputation is quite challenging.
Here are some of the SME’s favorite Cloud Telephony Service providers whose market value has declined in India from last year and so.
Knowlarity: It was founded by two genius guys of India in 2009, named Ambarish Gupta or Pallav Pandey to deliver cloud-based communication solutions to private enterprises in Asia and Middle East countries. As Knowlarity grows, their challenges also increases but resolving and managing them on an urgent basis is necessary. They started well in the telecommunication industry but these days their Online market reputation is going down if you go through their Google Reviews, It will give you a clear picture.
As a blogger, I got shocked after reading Knowlarity Google Reviews, which could be harmful to any business. These things should be managed by experts, but it seems that things are running out of their hands. From the SMEs perspective, this is a matter of business, time and money.
Exotel: Another big name who work on cloud telephony platform and provide their services to enterprises, startups, small and medium size of organizations in India and other parts of South-East Asia. It was founded by Shivakumar Ganesan in 2011. Exotel started several products to support SME’s business such as Number masking, Lead Assist, Virtual numbers, IVR, SMS and much more. But developing great products is not enough, understanding the needs of the customer and meeting their needs on time, plays an important role in the development of the business. But if you see the Exotel Google Reviews, you will realize how good they are?
A Review can change the market value of the small business or established brands. Keeping an eye on the customer’s business needs is essential to build a small business as a brand but Ignoring their requirements means losing the market. So, SMEs ignoring Goole review can be harmful to your business, read carefully before hiring them.
MyOperator: Firstly, MyOperator is known as VoiceTree Technologies which was established by Ankit Jain in 2011. In 2013, VoiceTree revived himself as a MyOperator to offer cloud-based communication solutions to SMEs. It has some reputed clients such as Snapdeal, PC Jeweller, Aam Aadmi Party (AAM). It has a good past and awarded by NASSCOM in 2014. MyOperator is going well with their marketing strategy but still, there are so many areas where improvement is required whether you talk about Online or Offline reputation.
If you read MyOperator Google Review, you will understand responding to a negative review is crucial from a business point of view. Your immediate action on a negative review can save your business.
Therefore, the question remains the same, Are they maintaining their Online business reputation…?? Or they are going to be demolished in the future…?? Hoping they do well in their respective fields.
Here are some of the least-favorite SMEs Cloud Telephony Service providers whose market reputation has Improved in India from last year and so.
CloudConnect: CloudConnect Communications Pvt Ltd was established in 2017 and poised to be a DOT Licensed Virtual Network Operator. Their cloud PBX system, Business IP phone service, and Unified Communications and Collaboration are enough capable to boost the productivity of any small or medium enterprise.
SME’s expectations are always high but sometimes it’s better to hire a startup in place of a big name. You can read CloudConnect’s Google Review. You will notice, they started well and giving high priority to their clients and responding to the reviews on time.
IVR Guru: IVR Guru also offering cloud telephony service to the Indian customers. They are into this field from the last 5 to 6yrs. Their IVR services are the most trustworthy and adopted by many users and delivering what they committed to the clients. Their clients are the heartbeat of their business that’s why they respond to them on time.
As per the recent study of IVR Guru’s Google Review, their clients are getting business satisfaction. Hence, developing a healthy business relationship is essential through which bad times can be managed.
LeadNXT: As per Crunchbase, LeadNXT was founded in 2007. They are delivering Cloud Telephony, Web API and management services to Indian clients to make their business more effective that delivers them positive results. Their wide range of cloud telephony services includes Virtual number service, Toll-free number service, Missed call number service, Fax to email service and much more. These services can easily maximize business productivity that can enhance sales leads. On the other hand, their Online Google Review can easily attract more clients to their business.
“Your most unhappy customers are your greatest source of learning.” – Bill Gates
Bottom Line: Sometimes, Big brands neglect the importance of review but the truth is something else. A single review can make your business as a brand or destroy your Online reputation. To maintain Online status, the enterprise needs to respond irritated clients as soon as possible, listen to their queries and resolve them on time. Otherwise, spending a lot of money on marketing is worthless.